mb33 Terms & Conditions — Rules Governing Use of the Platform

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and mb33 ("the Platform", "we", "us", "our") governing your access to and use of the mb33 website located at https://mb33.io and all associated services, games, and features offered thereon.

By completing the registration process, making a deposit, placing a wager, or otherwise accessing any service on the mb33 platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must not use the mb33 platform.

mb33 reserves the right to update or amend these Terms at any time. The most current version will always be published at https://mb33.io/terms-conditions. Your continued use of the platform following the publication of any amendment constitutes your acceptance of the revised Terms.

2 Eligibility and Age Verification

Access to and use of the mb33 platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times thereafter:

• You are at least 21 years of age. mb33 enforces a strict 21+ policy without exception.
• You are accessing the platform voluntarily and for personal entertainment purposes only.
• You are not acting on behalf of any third party or operating any form of betting agency or syndicate.
• You are not currently subject to a self-exclusion order or cooling-off period on the mb33 platform or any affiliated platform.
• You have not previously had an mb33 account closed due to a breach of these Terms.

mb33 may require you to provide government-issued identification documents at any stage of your account lifecycle in order to verify your age, identity, or payment method. Failure to provide requested documentation within the specified timeframe may result in the suspension of your account and the withholding of pending withdrawals until verification is complete.

3 Account Registration

To access mb33's full range of services — including depositing funds, placing wagers, and claiming bonuses — you must register an account. During registration you are required to provide accurate, complete, and current personal information including your legal name, date of birth, mobile number, and preferred payment method.

Each player is permitted to register and maintain exactly one account. The creation of multiple accounts by the same individual — whether using the same or different personal details, mobile numbers, devices, IP addresses, or payment methods — is strictly prohibited. Where mb33 identifies duplicate accounts, all such accounts may be suspended and balances may be forfeited.

• You must provide truthful information during registration. Providing false details is grounds for immediate account closure.
• You are responsible for keeping your registration information up to date. Notify mb33 support promptly if any detail changes.
• Your mb33 account is personal to you and may not be transferred to, shared with, or operated by any other person.
• mb33 reserves the right to decline any registration application at its sole discretion without being required to provide a reason.

4 Account Security

You are solely responsible for maintaining the confidentiality of your mb33 login credentials, including your username, password, and any one-time verification codes sent to your registered mobile number. You must not disclose your credentials to any third party under any circumstances.

mb33 will never contact you by email, SMS, phone call, or support chat to request your password or full account credentials. Any communication claiming to be from mb33 and requesting your password should be treated as fraudulent and reported to [email protected] immediately.

You agree to notify mb33 customer support immediately via [email protected] if you become aware of or suspect any unauthorised access to your account. mb33 will not be liable for any loss arising from unauthorised access caused by your failure to maintain the security of your credentials.

5 Deposits and Payment Methods

mb33 accepts deposits in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and selected Visa and Mastercard debit cards issued by banks operating in Bangladesh, including City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The list of supported payment methods is subject to change and the current list is always displayed on the Deposit page within your account.

• The minimum deposit amount is ৳100 unless otherwise stated for a specific payment method or promotion.
• Deposits are credited to your mb33 wallet in real time for most payment methods. Processing times may vary for bank card deposits.
• You may only deposit funds from a payment account that is registered in your own name. Third-party deposits are prohibited.
• mb33 does not charge fees on deposits; however, your payment provider may apply its own transaction fees. mb33 is not responsible for any fees charged by your bank or mobile wallet provider.
• mb33 reserves the right to request verification of your payment method before processing any withdrawal linked to that method.

All deposited funds are held in your mb33 wallet and are available for wagering immediately upon credit. Deposited funds that have not been wagered at least once may be subject to standard withdrawal verification procedures.

6 Withdrawals

You may request a withdrawal of your available balance at any time via the Withdrawal section of your mb33 account, provided that your account is in good standing and all applicable verification requirements have been satisfied.

• Withdrawals are processed to the same payment method used for the corresponding deposit wherever possible. mb33 does not transfer funds to accounts belonging to third parties.
• The minimum withdrawal amount is ৳200 unless otherwise stated.
• Withdrawal requests submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically processed within the same business day. Requests submitted outside these hours will be queued for the next available processing window.
• mb33 may request supporting identity and payment verification documents before approving any withdrawal. Providing false or altered documentation is a criminal matter and will be reported to relevant authorities.
• Winnings derived from bonus funds are subject to the wagering requirements stated in the applicable bonus terms before they can be withdrawn.

7 Bonuses and Promotions

mb33 offers a range of bonuses, promotions, free spins, and reload offers to registered players in Bangladesh. All such offers are subject to the specific terms communicated at the time the offer is made, and to the following general conditions that apply to every mb33 bonus unless explicitly overridden in the specific offer terms.

• Each bonus offer may be claimed only once per player, per household, per device, and per payment method.
• Wagering requirements must be completed within the validity period stated in the bonus terms. Bonuses that expire before the wagering requirement is met will be forfeited along with any derived winnings.
• Bonus funds and winnings derived from bonus funds are non-transferable and may not be exchanged for cash at face value prior to the completion of wagering requirements.
• mb33 reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice, provided that this does not affect bonuses already credited to player accounts and in active use.
• Any player found to be abusing the bonus system — including but not limited to creating multiple accounts to claim bonuses, wagering in a pattern designed to minimise risk while satisfying wagering requirements, or exploiting technical errors — will have their bonus balance forfeited and may have their account suspended.

8 Game Rules and Fair Play

All games available on the mb33 platform — including slots, live dealer games, crash games, and sports betting markets — are governed by the specific rules of that game or market, as well as by these general Terms. Game-specific rules are available within each game interface or betting market.

mb33 sources all casino games exclusively from certified third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, among others. Each provider's random number generator systems are subject to independent testing and certification to ensure genuinely random outcomes. mb33 does not manipulate game outcomes.

• In the event of a technical failure during a game round that prevents the round from being completed normally, the affected round may be voided and any wager placed returned to your wallet.
• Any malfunction voids all pays and plays for the affected game round.
• Sports betting odds and markets are determined by mb33 and are subject to change prior to the settlement of an event. Bets placed before an odds change remain valid at the odds at which they were accepted.
• mb33 reserves the right to void any bet placed on a market that was incorrectly priced due to a manifest error or technical fault.

9 Prohibited Conduct

The following actions are strictly prohibited on the mb33 platform. Engaging in any prohibited conduct will result in account suspension, forfeiture of balances, and may be referred to relevant authorities where applicable.

• Creating or operating more than one mb33 account.
• Providing false, misleading, or unverifiable personal information during registration or verification.
• Using automated software, bots, scripts, or any form of artificial intelligence to place wagers or interact with the platform in a manner not intended for human players.
• Colluding with other players to gain an unfair advantage in live dealer games or sports betting markets.
• Engaging in any form of money laundering, including depositing funds obtained through illegal activity.
• Exploiting software bugs, game errors, or system vulnerabilities for financial gain. Such exploitation must be reported to mb33 support immediately upon discovery.
• Allowing or encouraging a person under 21 years of age to access your mb33 account or use the platform in any capacity.
• Accessing the mb33 platform via VPN, proxy, or other means to circumvent geographic or account restrictions.

10 Intellectual Property

All content on the mb33 platform — including but not limited to the mb33 logo, website design, game interfaces, graphics, text, data, and software — is the exclusive intellectual property of mb33 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the mb33 platform for personal entertainment purposes only. You may not reproduce, copy, distribute, modify, publish, or create derivative works from any mb33 content without prior written authorisation. Any unauthorised use of mb33 intellectual property will be pursued to the fullest extent permissible.

11 Limitation of Liability

To the fullest extent permitted by applicable law, mb33 shall not be liable to you for any indirect, incidental, special, consequential, or punitive loss or damage of any kind arising out of or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or interruption of service.

mb33's total liability to you in connection with any single claim or series of related claims shall not exceed the total value of deposits made by you to your mb33 account in the thirty (30) days immediately preceding the event giving rise to the claim.

12 Privacy and Data

mb33 collects, stores, and processes your personal data in accordance with its Privacy Policy, available at https://mb33.io/privacy-policy. By accepting these Terms you also consent to the data practices described in that policy. Your personal data will never be sold to third parties and will only be shared with service providers where strictly necessary to deliver the mb33 service, comply with legal obligations, or prevent fraud.

mb33 uses SSL encryption to protect all data transmitted between your device and the mb33 platform. You are responsible for the security of the device you use to access mb33, including ensuring that it is free from malware and that your account credentials are not stored in an insecure manner.

13 Responsible Gaming

mb33 is committed to promoting responsible gaming among all players in Bangladesh. Gambling is intended to be a form of entertainment. If gambling ceases to be enjoyable and begins to cause financial, emotional, or social harm, it is important to seek help promptly.

Every mb33 account holder has access to the following responsible gaming tools via their account settings dashboard:

• Deposit Limits — Set daily, weekly, or monthly deposit caps on your account.
• Session Time Reminders — Receive notifications after a set period of continuous play.
• Cooling-Off Period — Temporarily pause your account for a set period of between 24 hours and 30 days.
• Self-Exclusion — Permanently or indefinitely close your account. Self-exclusion requests are actioned within 24 hours and cannot be reversed for the requested exclusion period.

For further guidance on responsible gaming, please visit https://mb33.io/responsible-gaming or contact our 24/7 English support team at [email protected]. The mb33 platform is strictly for adults aged 21 and above.

14 Amendments to These Terms

mb33 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, mb33 will notify registered players via their registered email address or via an in-platform notification at least 7 days before the changes take effect, where practicable. For minor clarifications or corrections that do not materially affect player rights, changes may take effect immediately upon publication.

The version of these Terms in force at the time a dispute arises will be the version that governs the resolution of that dispute. It is your responsibility to review these Terms periodically to ensure you remain informed of the current rules governing your use of the mb33 platform.

15 Governing Terms and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be interpreted in the English language. In the event of a discrepancy between any translated version of these Terms and the English version, the English version shall prevail.

If you have a complaint or dispute regarding any aspect of the mb33 platform, you should first contact mb33 customer support at [email protected] with full details of your complaint. mb33 will acknowledge all formal complaints within 48 hours and aims to resolve all disputes within 14 business days of receipt. mb33 is committed to fair and transparent dispute resolution for all players in Bangladesh.

16 Contact Information

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or require assistance with your mb33 account, please contact the mb33 support team using the details below.

Customer Support is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). All support is provided in English.

Please do not share your account password, PIN, or one-time verification codes with any support representative. mb33 support agents will never ask for your full password.